If you live within driving distance of our location, you are welcome to drop off your unit at your convenience. If you cannot drop off your cleaner, you can ship it to us using the carrier of your choice. Once your cleaner has been repaired, it normally will be returned to you the way it was received -- if you dropped it off, you can pick it up when convenient for you. If you shipped it to us, we will ship it back to you. Please see the directions below for shipping or dropping off your unit.