J & J Pool Equipment Services


Repairing robotic pool cleaners since 2009


If you live within driving distance of our location, you are welcome to drop off your unit at your convenience. We work out of our home, and you can leave your cleaner on our front porch at any time. Please rest assured our porch is very secure -- we have a security camera and we check frequently for new drop-offs. If you cannot drop off your cleaner, you can ship it to us using the carrier of your choice.


Once your cleaner has been repaired, it normally will be returned to you the way it was received -- if you dropped it off, you can pick it up when convenient for you. If you shipped it to us, we will ship it back to you.


Please see the directions below for shipping or dropping off your unit.



Please do the following prior to shipping or dropping off your unit:



  • Coil the cable and tie off so cable does not unwind.
  • Include unit AND power supply.
  • Attach name, address, phone number and email address to the unit.
  • Include a brief note explaining the issue(s) you are having with your pool cleaner.

If this is a warranty repair:

  • Aqua Products and Aquabot BWT units: Include a copy of the purchase receipt that shows the date of purchase and includes your name, address, telephone number and email address. The purchase receipt is required by the manufacturer.

  • Maytronics: A Service Call (SC) number is required for warranty repairs. Call Maytronics at 770-613-5050 to verify warranty coverage and ask for the SC document. Include a copy of the document with the unit.

  • Hayward: Include a copy of the purchase receipt that shows the date of purchase and includes your name, address, telephone number and email address. The purchase receipt is required by the manufacturer.


Shipping Instructions



  • Pack unit and power supply in a sturdy box, one that can make the trip both ways. The original box or a double-walled cardboard box is necessary.

  • If you need to purchase a box, make sure your cleaner fits the box AND your box fits the unit. Carriers charge by distance, weight and size of the box, so don't ship in a box that's too large and overstuff it with packing material.

  • Pack tightly and securely. Ensure no movement of contents inside the box.

  • Do not use loose Styrofoam peanuts as a packing material. Bubble wrap or brown packing paper are ideal.

  • Ship via Fed Ex, UPS or USPS to the address below. Do not require a signature for delivery.​

  • Shipping expenses to our location, in most instances, are at your expense. The manufacturer pays for return shipping for warranty repairs.

  • We will replace boxes that are unsuitable for return shipment (or the carrier refuses) at a cost to the customer of $20. This fee applies for both warranty and non-warranty repairs.


Drop-off Instructions



  • We are located approximately 2-1/2 miles west of the intersection of I-355 and Route 38 (Roosevelt Road).

  • We are 2 blocks south of Roosevelt Road and a block west of Blanchard Road on the north side of Pershing Avenue.

  • Leave unit and power supply on front porch at the address below. You can drop off your unit at a time that's convenient for you -- evenings and weekends are fine.

  • Make sure your contact information (name, address, telephone number and email address) is attached to the unit.

  • Some customers want to drop off their units but prefer to have them shipped back. We can do this, but you must drop off your unit in the box you want us to use for shipment. Please let us know if you want return shipping when you drop off your cleaner.

  • The manufacturer will pay for return shipping for warranty repairs. Return shipping is at the customer's expense for non-warranty repairs. Note that Aquabot/BWT warranty repairs require customer payment for shipping both ways.


Non-warranty Repairs



  • Shipping your unit to our location and back to you is at your expense.

  • We will provide you with a written estimate of the cost of your repairs (parts and labor) via the email address you provide.

  • All non-warranty repairs are subject to a bench fee. The cost is determined by the manufacturer.
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    • If you choose to accept the repairs, we will waive the bench fee and ask you to reply to our email to indicate you want your unit fixed. We will contact you for payment information when repairs are complete.

    • If you choose to decline the repairs, a bench fee for our time and labor is applicable and payable by credit card at the time you decline. We can return your unit to you (at your expense) or dispose of it for you.
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    • Please note: we do not waive the bench fee in exchange for your old unit. It is of no value to us.




1119 Pershing Avenue
Wheaton, IL 60189

630.336.3346

johnm@jj-pool.com



J & J Pool Equipment Services